If you are not fully satisfied with your purchase, we encourage you to review the terms outlined in our Returns & Refunds Policy below. Please note that these terms apply only to products purchased directly through our official website (zenpria.com).
Company Name: ЕАꓢҮ АΝD FАSΤ LІΜΙΤЕD
Company number: 15967964
Address: 30 Bell Cres, Manchester, United Kingdom, M11 3UA
Email: support@zenpria.com
Website: zenpria.com
For the purposes of this Policy and our Terms, the following definitions apply. Capitalized terms shall have the same meaning regardless of whether they appear in singular or plural form.
Because digital products are typically available for immediate use after purchase, returns are not accepted once delivery has been completed, except in the specific circumstances outlined below in this Policy.
A return request may be considered only under the following circumstances:
Refunds will be issued only in the following cases:
To request a refund, you must contact our Customer Support within 14 days of your purchase and provide the following details:
Once your request has been received, it will be reviewed by our team. If approved, the refund will be processed to your original payment method.
Refunds or returns will not be issued in the following situations:
If your refund request is approved, please allow 5–10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or payment provider.
If you have not received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing delays may occur on their side. If the issue persists, contact our Customer Support team for further assistance.
For any questions regarding this Returns & Refunds Policy, please contact us at: support@zenpria.com.
Please note that if a digital product has already been downloaded or used, a refund request will not be accepted.